Frequently Asked Questions


At Buy Rugs Cheap we are always looking to minimize costs for our customers. We will cover the cost of handing, such as packaging and preparing, making it easier for our customers.

All orders over $75 will get free shipping. If the order is under $75 the shipping costs for orders will be calculated based upon these shipping factors (i.e. size of the rug, weight of the rug, distance being traveled, dimensions, etc.) at the time your rug order is placed. Processing time for orders to be shipped out is 1-3 business days. 

Once your rug is ready to be shipped, we will e-mail you a tracking number for your reference.


Given that our goal at Buy Rugs Cheap is 100% customer satisfaction, we want to be sure that our customers’ expectations are met or exceeded. Please see details below.

If returning a rug for reasons of dissatisfaction (i.e. unsatisfied with the design, color, etc.), please contact us so that we can arrange a return service within 30-days of initial shipment. All rugs returned for reasons of dissatisfaction must be unused and in re-sellable condition. Please note, our area rugs are shipped individually wrapped and must be returned in the same manner as they were received

To begin the return process, please e-mail us at within the relevant timeframe and inform us with the following information:

  • The order number
  • The name on the order
  • The email address used for the order, and
  • The reason for their return.

While we offer free shipping for qualifying orders, we are unable to offer free return shipping - return shipping costs are the customer’s responsibility. However, we do work with our carriers to be able to offer customers the best rate possible.

After we receive the customers’ order number and reason for return, we will provide a Return Authorization Number (RAN) and a return label - the price of which will be deducted from the refund.

The RAN will be essential in that the customer MUST write the RAN CLEARLY on the outside of the packaging of the area rug prior to returning it. Failure to do so may result in an incomplete return and/or customers may incur a 25% restocking fee.

The price of the return label is automatically calculated based on shipping rate factors (i.e. size of the product, weight of the product, distance being traveled, dimensions, etc.) at the time a return is requested.  A return label must be purchased for each individual item being returned. When printing the return label provided by us, customers should be sure to cross-check the SKU number and order number against the items the customer is returned.

Alternatively, customers have the option of contacting carriers of their choice to arrange a return shipment. If choosing to do so, however, customers are responsible for providing us with their return tracking number. Failure to do so will result in delays in processing the refund credit being returned. A separate tracking number must be provided for each item being returned.

PLEASE NOTE: even if the customer is using their own carrier, they must still clearly write the RAN on the outside of the packaging of the area rug. Otherwise, the return may be considered incomplete or incur a 25% restocking fee.

Once we receive the merchandise at our warehouse, the RAN will allow us to properly process the customer’s refund, which will be issued upon a favorable inspection on the merchandise



These terms and conditions constitute an agreement between BuyRugsCheap and yourself. In exchange for use of the site you agree to the below terms. If you do not agree with these terms you are not permitted to use the site. You must be 13 years of age or older to use this site and must be able to legally enter a binding contract. BuyRugsCheap reserves the right to amend our terms and conditions at anytime.


All of the content of, including but not limited to text, graphics, logos, icons, images, audio clips, compilations, and software is the property of BuyRugsCheap and is protected by international copyright law. The contents of this website may not be copied, redistributed, modified, transmitted, displayed, or republished in any form without the permission of BuyRugsCheap. The content of this site may be used as a shopping resource only.

All trademarks, service marks and trade names of BuyRugsCheap used in this site are the protected trademarks or registered trademarks of BuyRugsCheap and may not be used in connection with any product or service that is not BuyRugsCheap in any manner that is likely to cause confusion among customers or in any manner the disparages or discredits BuyRugsCheap.


We at strive to provide our customers with accurate content (both in-writing and via images) regarding the appearance of our rugs, the product information of our rugs, the policies of our company, pricing, availability, and overall information. However, as is the case in any situation, there are always extenuating circumstances that we cannot account for. Thus, reserves the right to make modifications to product information, pricing, policies, and so forth in order to rectify any inaccuracy.

Additionally, is not responsible for typographical or technical errors. Furthermore, due to differences in customers’ computers, monitors, display settings, mobile device calibrations, etc., is not responsible for variations in visual appearance of rugs received. For handmade rugs, slight variations may occur from the patterns, lengths, and dimensions shown on our website due to the process of handmade manufacturing. This cannot be considered a defect or misrepresentation. guarantees that it will always try in good faith to do its best to portray as accurate of information as possible on the website. Any discrepancy from the actual rug is unintentional and/or unable to be accounted for due to the aforementioned reasons. We thank you for your understanding and will always do our best to work with our customers to ensure complete customer satisfaction.


In no event shall BuyRugsCheap, or any individual in association with BuyRugsCheap, be liable for any damages of any kind, to any user or other entity, arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  BuyRugsCheap reserve the right to cancel any customer order that is found to have a pricing error due to a web site programming bug or typographical error.


This site is created and controlled by BuyRugsCheap in the State of Maryland, USA. As such, the laws of the State of Maryland govern these Legal Notices, disclaimers, terms, and conditions. Any cause of action you may have with respect to your use of this website must be commenced in a federal or state court of competent jurisdiction in the 11th District of Maryland within one (1) year after the claim or cause of action arises. If any of the legal notices are held to be illegal, invalid or unenforceable, the legality, validity, and enforceability o f the remaining provisions will not be affected or impaired. The legal notices are severable. BuyRugCheap’s failure to exercise or enforce any right or provision of the legal notices shall not constitute a waiver of such right or provision.


We at BuyRugsCheap understand and respect the importance of assuring our customers that their information is safe and secure when shopping on-line. All transactions done through our website are conducted using Authorize.Net which “provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data. Authorize.Net manages the routing of transactions just like a traditional credit card swipe machine you find in the physical retail world.”[1] Our customers can rest assured knowing that their data is protected – all pages are encrypted and all payments are secure. will never sell, rent, or give its customer’s private information to anyone unless given specific permission to do so or required to by law.




This Privacy Policy describes how Buy Rugs Cheap (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.


Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category Categories of Recipients
  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.


If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.


Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call [877-749-9855] or email us at